The development of cloud services is fast-paced, which means that the road to the cloud is not always straight forward. Application leaders struggling to define appropriate support requirements and sources should use recent Gartner Research Circle study results as a guide.
- Assess the existing enterprise application portfolio by surveying stakeholders to highlight objective and satisfaction gaps. Short-term staff or cost reduction should not be a key motivator for adopting cloud solutions.
- Gain consensus on the internal staff governance model by identifying and agreeing on the division of roles and responsibilities between IT and business functions. Extend this division to external resources where applicable.
- Compare available business and IT cloud skill sets with expected support issues to identify gaps. Augment internal resources with external providers as needed, particularly in the first year after deployment.
- Build an ongoing application management plan that includes resources to constantly evaluate features delivered in periodic updates for business value, and then configure, test and deploy them. The chances of delivering ongoing business value will greatly diminish if incremental feature enablement is instead treated as a series of separate projects requiring additional funding.